Email Forwarding FAQs

KU Campanile

What is happening?

The KU Alumni Association will phase out the @kualumni.org email forwarding service, due to recent DMARC changes and low utilization. Alumni with @kualumni.org email forwarding addresses are encouraged to provide contacts with an alternative email address. The service will continue at least through April 1, 2016, however, due to recent DMARC changes made by most email providers, we can no longer guarantee that all emails will be received.

When is this happening?

Many alumni asked for more time to plan for the impending discontinuation of our @kualumni.org email forwarding service. Rather than shutting off the service permanently on January 1 as we previously planned, we’ve arranged to continue the service temporarily, giving alumni more time to transition to another email address and alert their contacts. Alumni are encouraged to transition to another email address and notify contacts before April 1.

Why change now?

The changes to DMARC policies by major providers are adversely affecting alumni users with @kualumni.org forwarding aliases. Unfortunately these issues are beyond our control. We’ve already received reports from alumni who are not receiving emails through the forwarding service because those emails have either been quarantined or rejected by other email providers. Few universities or alumni associations are still offering forwarding services, and we’ve seen a sharp decrease in new accounts created since 2011. As a result, the KU alumni email forwarding service that began in 2000 has run its course.

What is DMARC?

Email service providers have acknowledged communication disruptions due to stricter DMARC, or Domain-based Message Authentication, Reporting & Conformance policies by large email providers. These policy changes were reportedly designed to reduce email fraud. More information about DMARC can be found online at DMARC.org.

What’s the technical answer?

Since April 2014, many large email service providers, such as aol.com, yahoo.com and hotmail.com, have implemented in their Domain Name Service a DMARC record with “p=reject” as a security precaution. As a result, these mail servers are rejecting mail received from @yahoo.com, @aol.com, and @hotmail.com accounts that have not been sent through their associated mail servers. This is affecting all @kualumni.org email forwarding users whose @kualumni.org alias is set up to forward to an account registered with one of the domains. It is also affecting email sent to these domains from a @kualumni.org alias by rejecting the email. Any messages without a proper Domain Keys Identified Mail (DKIM) signature or Sender Policy Framework (SPF) alignment is being rejected.

Do I need to update my alumni record?

We already have the forwarding address on file for all @kualumni.org email forwarding users, so if this is still the preferred email, no action is necessary. Our records department will use this address instead of the @kualumni.org email alias. Of course, alumni are always welcome to send us updated information by using this online form.

Does this affect staff?

No. Staff employed by the KU Alumni Association are assigned a @kualumni.org email address as their primary account for Association business. Unlike email forwarding aliases, staff accounts are not affected by DMARC policy changes. Staff email addresses are listed in our staff directory.

What’s the solution?

Alumni with @kualumni.org email forwarding addresses are encouraged to provide contacts with an alternative email address. The service will continue at least through April 1, 2016, however, due to recent DMARC changes made by most email providers, we can no longer guarantee that all emails will be received.

Email has evolved, and email providers are taking greater precautions to mitigate the threat of spam, phishing and other email scams. Email forwarding services are often used by scammers to disguise the origin of message. With no apparent workaround or alternative, email forwarding services are being phased out. Since very few alumni are taking advantage of KU’s email forwarding service, the KU Alumni Association has begun the process of phasing out the @kualumni.org email forwarding service. We regret the inconvenience to alumni that this may cause.

Still have questions?

Contact us. KU Alumni Association staff is available to answer your questions.