KU alumni email forwarding service to be discontinued Jaunary 1, 2016

Posted on Oct 22, 2015 in Alumni News and News

AN UPDATE TO THIS MESSAGE WAS POSTED IN JANUARY 2016. The following announcement was shared with all alumni who registered for a @kualumni.org email forwarding address, a service provided by KU Information Technology and the KU Alumni Association. The program that began in 2000 is being phased out. Several efforts to communicate the change will take place over the coming weeks and months to alert users to the change.

Dear Jayhawk,

You are receiving this message because our records indicate that you registered for a @kualumni.org forwarding address. The KU Alumni Association and KU Information Technology will discontinue the @kualumni.org email forwarding service effective January 1, 2016, due to recent DMARC changes. We apologize for the inconvenience this causes.

The unfortunate situation we face is that email forwarding services no longer work reliably, and that is something that is beyond our control. We’ve recently received complaints from alumni who are not receiving emails through the forwarding service, yet we are powerless to recover them or resolve the problem because those emails have either been quarantined or rejected by other email providers.

This problem is expected to increase over time as major providers (e.g. Yahoo, Hotmail, Aol, Gmail) implement stricter DMARC policies. As a result, KU Information Technology, which maintains the service for the KU Alumni Association, has recommended that we begin the process of phasing out the email forwarding program.

Mail sent to @kualumni.org forwarding addresses will no longer be delivered after December 31, 2015.

We will send multiple notices over the coming weeks and months to alert alumni about the change. Our hope is that a months-long transition period will provide enough time for users to notify their contacts and update subscriptions.

Again, we apologize for the inconvenience. We simply can’t continue to offer a service that no longer serves alumni well. More information is available on our Frequently Asked Questions page, or you may contact us if you have further questions.

David Johnston signature



David Johnston, j’94, g’06
Vice President of Marketing & Internet Services

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