Email forwarding service to be phased out in 2016

Posted on Jan 5, 2016 in Alumni News and News

The following announcement was shared with all alumni who registered for a @kualumni.org email forwarding address. The KU alumni email forwarding service that began in 2000 is being phased out. This is an update to a previous message we shared with alumni in October.

Alumni spoke, and we listened.

Many of you asked for more time to plan for the impending discontinuation of our @kualumni.org email forwarding service. Rather than shutting off the service permanently on January 1, we’ve arranged to continue the service temporarily, giving alumni more time to transition to another email address and alert their contacts.

The service will continue at least through April 1, 2016, however, due to recent DMARC changes made by most email providers, we can no longer guarantee that all emails will be received.
The unfortunate situation we face is that email forwarding services no longer work reliably. This issue is affecting all email forwarding programs–not just KU’s–and it is unfortunately beyond our control. We’ve already received reports from alumni who are not receiving emails through the forwarding service because those emails have either been quarantined or rejected by other email providers.

Email providers are taking greater precautions to mitigate the threat of spam, phishing and other email scams. Unfortunately, email forwarding services are often used by scammers to disguise the origin of message. This problem is expected to increase over time as major providers (e.g. Yahoo, Hotmail, Aol, Gmail) implement stricter DMARC policies.

Alumni are encouraged to transition to another email address and notify contacts before April 1.

I apologize for the inconvenience this has caused. We will send multiple notices over the coming weeks and months to remind alumni about the change. Our hope is that a months-long transition period will provide enough time for users to notify their contacts and update subscriptions. Note: DMARC issues may have prevented you from receiving previous notices.

Again, we regret the inconvenience. We simply can’t continue to offer a service that no longer serves alumni well. More information is available on our website, or you may contact us if you have further questions.

David Johnston signature

 

 

David Johnston, j’94, g’06
Vice President of Marketing & Internet Services
davidjohnston@kualumni.org

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KU alumni email forwarding service to be discontinued Jaunary 1, 2016

Posted on Oct 22, 2015 in Alumni News and News

AN UPDATE TO THIS MESSAGE WAS POSTED IN JANUARY 2016. The following announcement was shared with all alumni who registered for a @kualumni.org email forwarding address, a service provided by KU Information Technology and the KU Alumni Association. The program that began in 2000 is being phased out. Several efforts to communicate the change will take place over the coming weeks and months to alert users to the change.

Dear Jayhawk,

You are receiving this message because our records indicate that you registered for a @kualumni.org forwarding address. The KU Alumni Association and KU Information Technology will discontinue the @kualumni.org email forwarding service effective January 1, 2016, due to recent DMARC changes. We apologize for the inconvenience this causes.

The unfortunate situation we face is that email forwarding services no longer work reliably, and that is something that is beyond our control. We’ve recently received complaints from alumni who are not receiving emails through the forwarding service, yet we are powerless to recover them or resolve the problem because those emails have either been quarantined or rejected by other email providers.

This problem is expected to increase over time as major providers (e.g. Yahoo, Hotmail, Aol, Gmail) implement stricter DMARC policies. As a result, KU Information Technology, which maintains the service for the KU Alumni Association, has recommended that we begin the process of phasing out the email forwarding program.

Mail sent to @kualumni.org forwarding addresses will no longer be delivered after December 31, 2015.

We will send multiple notices over the coming weeks and months to alert alumni about the change. Our hope is that a months-long transition period will provide enough time for users to notify their contacts and update subscriptions.

Again, we apologize for the inconvenience. We simply can’t continue to offer a service that no longer serves alumni well. More information is available on our Frequently Asked Questions page, or you may contact us if you have further questions.

David Johnston signature

 

 

David Johnston, j’94, g’06
Vice President of Marketing & Internet Services
davidjohnston@kualumni.org

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