Mentor Spotlight: Cassie Enriquez

I am an account manager for 200+ full season ticket members for the Oklahoma City Thunder. My role is to figure out what each person values out of their membership and make it happen, so they return year after year as a member. For example, if a member values their interaction with me, then I will treat them to lunch and get to know them on a personal level. The goal is to then carry on that friendship by visiting them in their seats on game nights or calling/texting them to catch up. The ultimate goal of my role is to build the relationship I have with each season ticket member — be their right-hand person by guiding them when needed (ticket help, special requests, etc.) and renewing them for the following season. We want to keep our fans loyal and excited for our team year after year, through the highs and lows.

I found a passion for being an account manager when I was employed with the Dallas Mavericks’ sales team. I discovered this position while working on the sales team and seeing that the retention-side of ticketing was more fitting to my outgoing personality. I have always enjoyed getting to know different types of people, their backgrounds and simply knowing their story. After a year in sales, I knew I was ready to transition to the retention side and have loved it ever since. Being an account manager for the Oklahoma City Thunder has been the greatest privilege I have ever received; coming to work doesn’t feel like “work,” it’s more like spending time with your best friends each day — I’m referring to the accounts I manage and my amazing colleagues. We’re all one big Thunder family!